Vendor Policies
Everything you need to know about partnering with Reaput
Welcome to Reaput, an Online Travel Agency (OTA) connecting travelers with trusted vendors for flights, car rentals, hotel and apartment accommodations, and vacation homes. These policies ensure a seamless experience for both vendors and customers.
Vendor Eligibility & Onboarding
Requirements and process for becoming a Reaput partner
Licenses & Compliance
- Valid business registration
- Travel regulation compliance
- Subject to approval
Pricing & Commission
- 12% standard markup
- Vendors set own prices
- Transparent fee disclosure
Booking & Payment Process
How bookings, payments, and refunds are handled
Cancellation Policy
- 12-hour cancellation window
- Full refund if vendor rejects
- Refunds to voucher wallet
Payouts
- Instant local payouts (Mon-Fri)
- 7-10 day refund processing
- Weekly affiliate payouts
Taxes & Service Management
Tax responsibilities and listing requirements
Tax Responsibilities
- Vendors handle own taxes
- VAT on markup only
- Accurate business info required
Service Listings
- Accurate descriptions
- Timely updates required
- Clear promotions display
Flight Policies
Commission rates for flight bookings
Commission Rates
- Domestic: 12% per ticket
- International: 3-5%
- Reissue fee: 12%
Affiliate Terms
Commission structure for affiliate partners
Commission Structure
- Flights: 30% of markup
- Hotels/Cars/Stays: 5% of total
- Weekly Friday payouts
Tax & Compliance
- WHT applied at applicable rates
- Valid payment details required
Customer Service & Termination
Service standards and account management
Service Standards
- Maintain high quality
- Timely responses
- Reaput mediates disputes
Account Management
- Policy violations may suspend account
- 30 days notice to terminate
- Periodic policy updates
Questions?
If you have questions regarding Reaput's Vendor Terms and Conditions, please contact us:
info@reaput.comReady to Partner With Us?
Join Reaput's network of trusted vendors and grow your travel business today.