Please read these terms and conditions carefully before using our platform.
Welcome to the corporate website of Reaput.com. Reaput's website gives assistance and acquaints customers with travel information, and helps customers determine the availability of travel-related services such as airline bookings, hotel and apartment bookings, car rentals, etc. We make legitimate reservations and transact business with travel vendors, bearing in mind that this information is for no other purposes. In using the terms "we", "us", "our", "Company", and "Reaput", we refer to Reaput and/or our subsidiaries. The term "you" refers to the customer visiting the website and/or booking a reservation through us on this website, or through our Customer Service Representatives.
The use of this website by you does not create an employer/employee relationship, a joint venture shareholder agreement, a memorandum of understanding, or a partnership agreement.
Reaput is not an agent or representative of any vendor using Reaput's website to advertise its services or products. As such, Reaput will not bear the liability for breach of terms or agreement entered into between a customer and a vendor of the website.
The use of this website is governed by the Terms and Conditions set forth. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.
The information and materials provided by Reaput may be used for informational purposes only. By using, accessing, or downloading materials from this website, you agree to follow the terms and provisions as outlined in this Terms and Conditions, which apply to all visits to Reaput's website, both now and in the future. Reaput may at any time revise and update the Terms and Conditions. You are encouraged to periodically visit this page to review the most current Terms and Conditions to which you are bound. If you do not agree to these Terms and Conditions of Use, please do not use this website.
Your access to this Website would be conditional upon your acceptance without alteration/change of all the terms, conditions, and notices set forth. You agree to be bound by the Agreement by accessing or using this website in any manner. Ensure that you read the Agreement carefully. Please do not use this website if you do not accept all of these terms and conditions. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to revise this Agreement without prior notice, and to withdraw or restrict access to the use of this website in whole or in part at any time, also without prior notice. Your continued use of the website signifies your acceptance of the updated or modified Agreement.
To use this website, you must:
You will take all necessary steps to safeguard your reaput.com account, complying with the 2 (two) Factor Authentication requirements or use of codes if you have one, and will at all times be in charge of the use of your account or by any other person. We reserve the sole right to deny access to the use of this website and related services to anyone, at any time and for any reason, which includes the violation of this Agreement. Kindly note that Reaput will bear no liability for a breach of your account where you provided your details to a third party and such disclosure causes you loss.
Reaput shall not be liable for any damage, loss, injury, cost suffered by customers as a result of acts of any third-party supplier like airline, airline staff and management, hotel, hotel staff and management, car service, car service personnel, travel/tour guide, among other third-party suppliers of services and products to the company.
It is your responsibility to take out Travel Insurance to cover illness, accident or injury, loss of or damage to baggage and other insurable matters. We accept your booking on the understanding that you have insurance cover in place and accordingly shall not be responsible or liable for any act or omission arising from your failure to take adequate insurance cover.
Where you have paid for a package that covers insurance policy payment, the policy document of the insurer will be forwarded to you once the insurance has been confirmed by the insurer. Consequently, the contract of insurance is between you and the insurer. You agree that the Company is not an agent of the insurer and shall not be held liable for any act or omission of the insurer. Should the insurers dispute their liability for any reason, the customer will have a claim against the insurers only.
Once a ticket has been paid for and issued by the airline, you agree that the airline's policy shall govern your travel itinerary with the airline and that the contract pertaining to the ticket is between you and the airline. Accordingly, all issues including but not limited to a missed flight, and baggage-related issues, shall be resolved in line with the airline's policy. The Company may, however, intervene to facilitate a peaceful and speedy resolution between you and the airline. You agree that such intervention by the Company does not make the Company liable for any of your losses.
Airline tickets are usually non-refundable and non-transferable, except that the airline permits otherwise. Modification of passenger names, dates, times, routing, or departure/arrival airports is at the sole discretion of the airline and not within the control of the Company. Except expressly agreed otherwise, your journey to the airport or other airport where there is a connecting flight is at your expense. The Company will not be able to reimburse you for these costs, nor will it be liable if you miss your connecting flight. You agree that you will not deviate from your booking by making any unscheduled stopovers.
In the unlikely event of there being an unscheduled extension to the holiday caused by flight delays, bad weather, strikes, or any other cause which is beyond the control of the Company, it is understood that the expenses relating to these unscheduled extensions (hotel accommodation, flight, etc.), will be borne by you. We accept no liability for changes, omissions, or delays before or during any trip occasioned by technical difficulties, weather conditions, strikes, or communication breakdowns or unscheduled extensions.
We collaborate and work with suppliers who provide several services to make your trip and vacation memorable. The Company is simply an intermediary between you and the suppliers for your travel package. The Company does not own or operate any hotel, shore excursion, tours, transportation provider, cruise line, vessel, airline, travel insurance company, etc. You agree that the Company shall not be held liable for any loss, damage, delay, inconvenience, or injury to you resulting from a breach of contract, act, or omission, whether willful or negligent, criminal or otherwise, of any third party, including but not limited to these suppliers, their employees, agents, servants, or representatives.
While we will endeavour to select top-quality suppliers, no undertaking, guarantee, or warranty is given or shall be implied as to the fitness or condition of the supplier's accommodation, transportation, or any food, drink, medicine, or provision supplied. You acknowledge and agree that the Company shall not be responsible for refunding, either fully or partially, any amounts paid due to unsatisfactory services from any supplier. The Company is not liable for any accident which occurs in hotels, apartments, resorts, on airplanes/in airports, on buses/in bus stations, on trains/in train stations, on a cruise ship, on tenders, onshore excursions, or during any mode of transportation encountered during the trip, resulting from equipment malfunction/failure or any other cause. The customer admits a full understanding of the nature and character of the mode of transport and assumes all risks of travel, transportation, and handling of passengers and baggage.
If you wish to make a change to your booking, we may assist you in making the change wherever this is possible and within our control. Note that such changes are subject to the supplier's policy. You will, however, be required to pay whatever kind of charge imposed by the suppliers providing that part of your travel arrangements which you intend to change. You agree that changes to Group packages are restricted, as any change by any group member may affect the other group travellers. In most cases, we may not be able to entertain your changes, and we shall not be held liable for failure/inability to make changes that are not within our control. It is our responsibility to provide you with the service and products that you have paid for. If any changes arise, we will inform you and request your consent before making any changes to your booking.
If you have any complaints or experience any problems with your holiday whilst away, you must immediately inform your Travel Manager or Reaput Customer Care Service Representatives. Once you have paid the deposit, it means that you have accepted to stay in the hotel chosen, fly the airline quoted in the package, and do all the activities planned for the trip. It is your responsibility to check the hotel pictures and read the reviews before payment. If you do not like the hotel or airline while on the trip and you want to cancel, no refunds will be made to you. Whilst every effort will be made to resolve your complaint to your satisfaction, the Company will not be liable for any claim.
Your privacy is important to Reaput, and we are committed to protecting the privacy and security of your personal data in compliance with the Nigerian Data Protection Act (NDPA) 2023 and other applicable data protection laws. This clause outlines how we collect, use, store, and protect your personal information when you use our services.
We may collect and process the following personal data:
We process personal data only where we have a lawful basis, including:
Your data will be used for:
We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse, including encryption and secure storage systems, restricted access to personal data, and regular security assessments and improvements.
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, data will be securely deleted.
We may share your data with:
You have the right to:
For users under the age of 18, or as specified by law in their jurisdiction, Reaput services will either block users under that age or will ask them to obtain consent or authorisation from a parent or guardian before they can use it, including when creating an account to access Reaput services. We will not knowingly ask children under that age to provide more data than is required to provide for the product. Once parental consent or authorisation has been granted, the child's account is treated much like any other.
If data is transferred outside Nigeria, we ensure it is protected under equivalent standards as required by the NDPA 2023, including contractual safeguards or adequacy decisions.
We may update this policy periodically to reflect legal or operational changes. You will be notified of significant amendments via our website or email.
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign-in, providing interest-based advertising, combating fraud, analyzing how our products perform and fulfilling other legitimate purposes. We use cookies to enhance your browsing experience, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings or by using our cookie management tools. We use strictly necessary cookies for core website functionality and functional cookies to remember your preferences. We also use analytics cookies to understand how users interact with our site and advertising cookies to show you relevant ads. Your consent is required for the use of advertising cookies.
Third party cookies may include: social media cookies designed to show you ads and content based on your social media profiles and activities on our websites; Analytics cookies to better understand how you and others use our websites so that we can make them better, and so the third parties can improve their own products and services; Advertising cookies to show you ads that are relevant to you; and Required cookies used to perform essential website functions. Where required, we obtain your consent before placing or using optional cookies that are not (i) strictly necessary to provide the website, or (ii) for the purpose of facilitating a communication.
This Agreement shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, exclusive of its choice of law principles. The Nigerian courts shall have exclusive jurisdiction and venue over any dispute arising out of or relating to this Agreement, and each party hereby consents to the jurisdiction and venue of such courts. If you do not agree with the governing law of these terms, please do not use this Site.
Any contentions, claims by you evolving from your access to use this website or actions done on the website must be brought within 1 (one) month from the time such action arose.
This Agreement constitutes the entire understanding and agreement between you and Reaput in relation to the website, with the exception of statements made fraudulently.
All rights not expressly granted herein are reserved.
By ticking the Terms and Conditions box, you confirm that you have read, understood, and agreed to this Terms and Conditions, which will be binding on both parties.
If any provision of this agreement is deemed void, unlawful, or otherwise unenforceable for any reason, that provision shall be severed from this agreement, and the remaining provisions of this Agreement shall remain in force. This contains the entire agreement between you and Reaput concerning your use of the site, and the agreement shall not be modified, except in writing, signed by both parties.
If you have questions regarding Reaput's Terms and Conditions, please email: info@reaput.com.