Find answers to common questions about our services, bookings, and support.
Making a booking is simple! Search for your desired destination, select your dates, choose your accommodation or service, and follow the secure checkout process. You'll receive a confirmation email with all the details.
Yes, you can modify most bookings up to 48 hours before check-in. Contact our support team or use the 'Modify Booking' option in your account dashboard. Some properties may have different policies.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and digital wallets. All transactions are secured with SSL encryption.
Absolutely! We use bank-level security with SSL encryption and comply with PCI DSS standards. Your payment information is never stored on our servers.
If your accommodation doesn't match the listing, contact our support team immediately with photos. We'll work with the property to resolve the issue or provide alternative accommodation.
Amenity inclusions vary by property. Check the property details and booking confirmation for what's included. Contact the property directly for any questions about amenities.
Flight cancellation policies vary by airline and fare type. Most economy fares are non-refundable but can be changed for a fee. Business and first-class fares are usually more flexible.
You can add baggage during the booking process or contact our support team after booking. Additional baggage fees vary by airline and route.
You'll need a valid driver's license, passport, and typically a credit card in the renter's name. International renters may need an International Driving Permit.
Basic insurance is usually included, but we recommend purchasing additional coverage for peace of mind. Review the insurance options during booking.
You can reach us 24/7 via phone, email, or live chat. Our average response time is under 2 hours during business hours.
Refund policies vary by service and timing. Most bookings can be refunded if canceled within 24 hours. Contact our support team for specific refund requests.
Yes! During checkout, you can enter the traveler's information. The booking confirmation will be sent to both you and the traveler.
We don't charge booking fees for most services. Some premium services or special requests may have additional fees, which are clearly disclosed before booking.
If you find a lower price for the same hotel and dates within 24 hours of booking, we'll match it and give you an additional 10% discount.
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